Refund policy

At Vivelab, your satisfaction is our priority.

REFUND POLICY
Due to the nature of personal care and beauty products, 
we only accept returns and issue refunds in the following cases:

- The product arrived damaged or defective
- You received the wrong item
- The product is expired

HOW TO REQUEST A REFUND
Contact us within 48 hours of receiving your order at 
info@beautyrituals.co with:
- Your order number
- A photo of the damaged or incorrect item

Once we review and approve your request, your refund will 
be processed within 5-7 business days to your original 
payment method. For Cash on Delivery orders, refunds will 
be issued via bank transfer.

NON-REFUNDABLE ITEMS
- Opened or used products (unless damaged)
- Products returned without prior approval
- Sale items

EXCHANGES
If you received a damaged product, we will send you a 
replacement at no extra cost once the return is approved.

For any questions contact us at info@beautyrituals.co
or WhatsApp: 0799462980